Survey gauges perceptions of Council's efforts

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The annual Local Government Community Satisfaction Survey is under way.

Over the next six weeks Warrnambool residents may receive a call from independent market research agency, National Field Services, which is gathering residents’ views on how Council is performing across a range of measures from roads and waste to customer service and overall direction. 

National Field Services has been commissioned to conduct the Community Satisfaction Survey on behalf of Council.  Similar surveys will be undertaken across Victorian councils in the coming months. 

Councils across Victoria use the survey results to identify ways to provide improvement or more effective service delivery to residents.

“This is a really important survey that measures perceptions about Council’s performance,” Warrnambool Mayor Cr Richard Ziegeler said.

“The annual Community Satisfaction Survey is unique to Local Government and provides us with insights into where the community believes we need to increase our efforts.

“We make the results available on our website. They are also found in the annual report and the key indicators are published online at

The survey will involve about 400 interviews conducted among a representative sample of residents.

“We know that telephone surveys can at times be inconvenient but we very much appreciate residents taking the time to assist us with valuable feedback,” Cr Ziegeler said.

“Please be assured that your details and individual responses are confidential. Only the overall results are shared.”