Community Satisfaction Surveys

The annual Community Satisfaction Survey measures community perceptions of Council’s performance in seven core measures and a range of other service areas.

The survey is coordinated by the Department of Environment, Land, Water and Planning (Local Government Victoria). All Councils are required to provide information to the Local Government Performance Reporting Framework based on like community satisfaction information across several key indicator areas.


Core Performance measures for 2021

This graph shows Warrnambool City Council's performance for 7 core measures vs State and Regional results

Core Performance Measures over Time

Overall Performance

Consultation and Engagement

Community Decisions

Sealed Local Roads

Waste Management

Customer Service

Overall Council Direction