Warrnambool City Council
Home and Community Services
Phone: 5559 4801
Delivered by the Warrnambool City Council, Home and Community Care Program for Younger People (HACC PYP) provides basic support and maintenance services for people aged under 65 and Aboriginal and Torres Strait Islander people aged under 50 who experience difficulty performing the activities of daily living. The program aims to support people to remain independent and active at home, improve wellbeing and encourage social connection within their local community.
Services that keep me well and independent
Meals on Wheels
A variety of nutritious cooked meals are delivered, Monday to Friday every day of the year (including all public holidays). Weekend meals are also delivered on Fridays. A dedicated team of volunteers are registered with the Warrnambool City Council to deliver meals. Importantly, this service is not just about the meal. Our wonderful volunteers also check on the wellbeing of every customer who receives a meal.
Our trained and experienced staff can provide assistance with personal hygiene including showering, dressing, toileting, shaving and grooming, eating and drinking, assistance with shopping. Personal Care services recognise your need to remain as active as possible while living independently in your own home.
Services help to provide respite to people in an unpaid caring role so that they can take a break from their caring role to enjoy social activities, attend appointments, go shopping or participate in leisurely activities. Carer Respite may be for a few hours or days or longer periods, depending on your needs and the needs of the person who cares for you. Services can take place in your home or at Council’s own day centre facilities that have great indoor and outdoor activities and also include residential respite.
Services that keep me safe at home
Home Care (Domestic Assistance)
Practical assistance and support to manage housework and everyday tasks within the home. Services are designed to promote wellbeing, safety and the capacity to live independently in your own home.
Social programs that keep me connected with my community
HACC PYP social programs encourage you to participate in activities that support you to meet new people and stay connected to your local community. Programs aim to enhance social, emotional and physical wellbeing of participants in a friendly and relaxed group environment as well as providing respite care and support for carers.
Our friendly Social Support staff will work with you to engage you in activities that are based on your needs and interests. Our programs offer social connection through organised community outings, social meetups, peer support, group activities and regular care check-in calls.
Who is Eligible and how do I access these programs and services?
HACC PYP is for people aged under 65 and Aboriginal and Torres Strait Islander people under 50 who need assistance with activities of daily living. The most likely reasons for needing support to manage the activities of daily living are physical or mental health conditions, or due to chronic illness or short-term health conditions.
The key eligibility criteria are:
- Need for support in performing the activities of daily living
- Being a carer of someone who meets eligibility criteria
To access Warrnambool City Council HACC PYP services visit your doctor, health worker or service provider and ask them to make a referral that identifies a physical or mental health condition, a chronic illness or short-term health condition.
What happens next?
Once the referral is received, the Home and Community Services team will contact you to confirm your eligibility and to talk with you about what support you might need to live independently, improve wellbeing and connect to your local community. Together we will work out a plan based on what your goals are and what you think is best for you.
Your Service Coordinator will then arrange for your services to start as soon as possible so that you can start working towards your goals.
What is the cost?
Nominal fees are charged for some services, while others are free. We can discuss fees at any stage in your enquiry.
Are interpreting services required?
Contact Language Loop on 9280 1941
Home and Community Services are supported by funding from the Australian and Victorian Governments.