Contact
Warrnambool City Council
Home and Community Services
Phone: 5559 4801
Email: hacc_coordination@warrnambool.vic.gov.au
Delivered by the Warrnambool City Council, the Commonwealth Home Support Program (CHSP) helps people aged 65+ or Aboriginal or Torres Strait Islander people over 50 access entry-level support services to live independently and safely at home. Asking for help doesn’t mean losing your independence or moving out of home, CHSP works with you to maintain your independence rather than doing things for you.
Services that keep me well and independent
Meals on Wheels
A variety of nutritious cooked meals are delivered, Monday to Friday every day of the year (including all public holidays). Weekend meals are also delivered on Fridays. A dedicated team of volunteers are registered with the Warrnambool City Council to deliver meals. Importantly, this service is not just about the meal. Our wonderful volunteers also check on the wellbeing of every customer who receives a meal.
Personal Care
Our trained and experienced staff can provide assistance with personal hygiene including showering, dressing, toileting, shaving and grooming, eating and drinking, assistance with shopping. Personal Care services recognise your need to remain as active as possible while living independently in your own home.
Carer Respite
Services help to provide respite to people in an unpaid caring role so that they can take a break from their caring role to enjoy social activities, attend appointments, go shopping or participate in leisurely activities. Carer Respite may be for a few hours or days or longer periods, depending on your needs and the needs of the person who cares for you. Services can take place in your home or at Council’s own day centre facilities that have great indoor and outdoor activities and also include residential respite.
Services that keep me safe at home
Home Care (Domestic Assistance)
Practical assistance and support to manage housework and everyday tasks within the home. Services are designed to promote wellbeing, safety and the capacity to live independently in your own home.
Social programs that keep me connected with my community
Check out our Social Support page for the latest details on all of the programs we currently run.
Who is Eligible and how do I access these programs and services?
Eligibility for CHSP is based on your support needs and age. If you are 65+ years or Aboriginal or Torres Strait Islander person over 50, and experience difficulty carrying out the tasks of daily living and need support to connect socially to your local community, CHSP could be right for you. Carers are also eligible for CHSP, providing respite and breaks from unpaid caring roles.
Inquiries and referrals can be received from:
- Family members or friends.
- General practitioners.
- Hospitals or other health services.
- Community agencies.
- You – anyone requiring assistance can phone on their own behalf
Contact our Home and Community Services team on 5559 4801 to discuss how you can become involved in our CHSP services and programs.
What happens next?
Before services can commence, customers aged 65+ need to register through My Aged Care by calling 1800 200 422 or applying online. Once registration is complete, the Regional Assessment Service will contact you to confirm your eligibility and to discuss the support that you require. They will work with you to assist with achieving your health and wellbeing goals.
We've prepared a one-page document which outlines the process from contacting My Aged Care through to receiving services, which may be a handy resource for you or a loved one.
What is the cost?
As a registered provider delivering CHSP services to you, we may charge a client contribution towards the delivery of your services.
Client contribution fee increases will occur annually on 1 July. The amount of that fee increase will be communicated to you prior to the change commencing.
Are interpreting services required?
Contact Language Loop on 9280 1941
Home and Community Services are supported by funding from the Australian and Victorian Governments.
Code of Conduct and Whistleblower Protections
Everyone has the right to a safe, respectful and enjoyable aged care experience.
The Aged Care Code of Conduct describes how registered providers, their responsible persons (for example, board members and Chief Executive Officers), and aged care workers (including volunteers) must behave and treat people accessing funded aged care services.
It helps make sure older people have confidence and trust in the quality and safety of aged care they access.
Whistleblower protections are a key part of the new Aged Care Act 2024 and help to make sure the Australian Government can identify and address issues. This creates a safer and more transparent aged care system.