Visitor Services Team Leader – Flagstaff Hill
Ref: 2026
Are you an experienced customer service professional who enjoys leading people, improving operations and creating memorable visitor experiences?
Flagstaff Hill Maritime Village is seeking a motivated Visitor Services Team Leader to lead and support our Visitor Services Officers and volunteers across the Flagstaff Hill tourism precinct.
In this varied role, you will:
- Lead, coach and develop staff and volunteers through training, mentoring and ongoing support
- Coordinate staffing rosters and help ensure consistent leadership coverage across the seven-day operation
- Oversee reception, ticketing, bookings, gift shop operations and visitor information services
- Manage retail merchandising, stock presentation and day-to-day gift shop operations
- Support banking, procurement, financial reporting, records management and point-of-sale reconciliation
- Coordinate group bookings, education visits, functions and events
- Deliver engaging tours and presentations showcasing Flagstaff Hill, Warrnambool and the wider region
- Respond professionally to visitor enquiries, operational issues and customer concerns
- Identify opportunities to increase bookings, retail sales, repeat visitation and visitor satisfaction
We are looking for an organised, approachable and confident leader with experience in customer service, retail, tourism or hospitality. You will have strong communication and administrative skills, sound judgement and the ability to support a busy front-line team.
Experience in tourism, visitor attractions, museums or heritage settings would be highly regarded, along with experience delivering tours, presentations or public programs.
The Benefits
This is a permanent part-time position working 0.8 FTE. (60.8 hours per fortnight) The current salary is $78,981 per annum, pro rata, plus superannuation.
Questions
If after reading the position description you have further questions please contact Rachel Edwards, Flagstaff Hill Sales & Marketing Coordinator on 03 5559 4463 or redwards@warrnambool.vic.gov.au
To Apply
To apply for this opportunity, please click ‘Apply Now’ on the Warrnambool City Council website and complete the electronic application form.
Warrnambool City Council is an Equal Opportunity Employer
Applications close: 5.00pm Sunday 16 August 2026
To view current vacancies visit www.warrnambool.vic.gov.au/careers
For details on how to submit your application refer to
