Free one-hour parking – the details
Where: 2P bays in Parkers Car Park, Ozone Car Park and the Coles-Younger Car Park.
When is it available: any time Monday to Friday. At the weekends all parking in Council-owned and managed off-street car parks is already free.
How to get the free hour: register your licence plate details either on the Cellopark app, the Cellopark website or at the parking meter.
Visitors to Warrnambool's city centre are encouraged to take advantage of free one-hour parking in selected parking bays.
Council introduced the free hour of parking as a business stimulus measure in its 2021-2022 Budget.
It will assist businesses as they recover from the impact of COVID-19 and for a large proportion of people coming to the city centre by car, the free hour will cover their needs.
The free hour is available in the 2P bays within Parkers Car Park, Ozone Car Park and in the privately owned Coles-Younger Car Park.
There is new signage and linemarking to help identify the free parking bays.
Council has a "pay-by-plate" parking system so motorists must enter their registration plate details into either the parking meters or via the Cellopark app.
Registering for a free hour of parking lets Council’s Local Laws team know that a motorist is entitled to be parking for free.
If people wish to stay for longer than one hour our smart meters and parking app will recognise the free hour and allow people to pay for additional time.
If you use the app it means you pay only for the time you are in the parking bay – down to the second.
The pay-by-plate system means you don’t have to print out a ticket and walk back to your car to display it.
Parking in and around the city centre has been designed to ensure people coming to the city centre have choices.
For commuters or people coming to enjoy a movie or a leisurely day browsing shops and dining at a café or restaurant, we have a number of all-day car parks.
For those doing tasks like a grocery shop or collecting an item at a pharmacy there are short-term options, including 15-minute bays along Liebig Street.
The move to pay-by-plate parking has been accompanied by a move to a new app called CellOPark.
Using the app is a convenient way to organise your parking payments and means that you only pay for the time you use. So if you park in a one-hour parking space, which costs $1.40 per hour, but you stay only 30 minutes, with the app you will pay only 70c.
There are no charges for using the app although banks and other credit card providers may have charges relating to the use of the credit card.
The CellOPark app is available for download on Apple and Android phones.
CellOPark also offers a premium service called iMoved that sends you reminders when your parking credit is set to expire. This opt-in service costs $1.99 a month.
You do not need to download the premium service to use the basic app.
The following table explains the differences between the free app and the premium service.
|Recognises where you are||Yes||Yes|
|Activates a parking session||Yes||Yes|
|Terminates a parking session||Yes||Yes|
|Sends parking expiry reminders||No||Yes|
|Sends a reminder to stop a parking session||No||Yes|
|Cost||Free||$1.99 a month|
Note: if you inadvertently download the premium service you will need to unsubscribe by logging into your account via CellOPark’s desktop website.
If I’m using the app, what happens if I forget to press stop?
When activating a parking session the system will inform you of the time at which it will automatically end that session if you do not end it sooner. This will either be once the maximum time limit for that car park has been reached (for example, you will be charged a maximum of two hours parking in a two hour zone) or when the paid parking hours are over, which is 5 or 5.30pm depending on the car park.
What is the CellOPark premium service?
If you opt-in to the CellOPark premium service, you will be sent an SMS reminder approximately 15 minutes before you are due to overstay the allowed time in a specific carpark. It will also send you a reminder if it detects that you have moved your car but haven’t stopped your session. This service costs $1.99 per registered vehicle per month. If you don’t use the app during the month, you will not be charged. If you have signed up for this service, but would like to cancel it, you can do so on the profile page of your online account (currently via CellOPark’s the desktop site only).
Why has CellOPark charged me $1 when I haven’t started a session yet?
When you register your credit card in the app, CellOPark charges $1 to the card to ensure that the payment method is authentic, but note that this is always refunded by CellOPark.
Is the time purchased on parking meters transferable between carparks?
Yes it is, as long as both carparks have the same time limit. So if you paid for two hours of parking in a two hour zone using either coin or card, then you finished in that area after one hour, you could then drive to and park in another two hour zone and use your remaining time. You don’t pause and then re-start your session for this to occur, it will work automatically. So if you buy two hours of parking in a two hour zone, you can park in any two hour carpark during that time.
Do the parking meters accept all coins?
Yes, all Australian coins are accepted.
Why is there a surcharge when paying for parking using a credit card on the parking meters?
This surcharge represents a credit card merchant and a payment gateway processing fee. These are not Council fees.
Why will the meter let me pay for four hours when I’m in a one-hour parking zone?
We’ve programmed all meters in the same way to provide consistency.
This was also done to provide a more convenient service. For example let’s say you’ve parked in a 1P zone. You get to the footpath but the meter that is in front of the 1P zone is further away and not in the direction you want to go. You don’t have to use that meter, instead you can continue in your preferred direction and even if the next meter is in a 4P zone you can still use it to pay for your 1P parking.
As with parking everywhere, you will need to check the sign that applies to the parking space you have chosen. So if the sign is in a 1P zone, the limit is one hour.
Why does Council charge for some parking?
Income from car parks is used to maintain the car park (sealing, lighting, line-marking) and for enforcement of time limits by Local Laws officers.
We have time limits to encourage a regular turnover of vehicles so that people needing to shop in the city centre can expect to find a park.
For motorists who prefer not to pay for parking there are still plenty of options. The city centre and hospital precinct contain more than 4000 car parking spaces, more than 1000 of which are free.
For instance parking along Banyan Street, parallel to Liebig Street, is free – just make sure you stick to the time limit.
There’s more free parking on the way. Council is working with VicTrack to build a new car park in the railway station precinct. When completed in 2018, this new car park will provide more than 100 extra parking spaces.
Accessible parking for parents with prams has been introduced in the Target carpark, Coles Centro carpark and Ozone Square carpark.
Disabled Parking Permit applications are managed via an online process on the Accessible Parking Permit website at www.accessibleparking.vic.gov.au
Parking in all bays (including disabled bays) in on and off street carparks is free for current permit holders.
Find out more on our Accessible Parking Permit page.
A permit system has been introduced which enables free parking for people involved in a theatre of war or peace-keeping force. Permit holders must be residents of the municipality and have represented Australia in war service.
* This permit is only valid within the Warrnambool municipality.
Council has worked with residents and health service staff to improve parking in the hospital precinct. Click on the link up and to the right of this text to find out where you can park all day within 400m of the hospital.
Loading zones are to assist with moving of goods from vehicles in the City Centre. They must not be used for parking or stopping by anyone other than people in a commercially registered delivery vehicle or a vehicle with the approved signage displayed. Motorists who are not eligible to park in loading zones will incur fines.
If you have received a parking fine or Infringement Notice you are in breach of Victorian legislation. The Infringement Notice provides the following options:
- pay the fine in full by a specified date;
- apply for a payment plan;
- elect to have the matter heard by the court; or,
- elect to have the fine internally reviewed.
The Infringement Notice also includes a warning that if you take no action the matter may proceed to Court and further costs may be incurred.
If you have not paid your fine, please pay it immediately.
Infringements Payments can also be made using the following methods:
In Person - WCC Offices 25 Liebig Street Warrnambool
By Phone - (03) 5559 4800
By Mail - PO Box 198, Warrnambool 3280
From August 1, 2016, Council will process outstanding fines through the Infringements Court system. To avoid Infringements Court and additional court costs please ensure you take one of the following four actions before the specified due date:
- pay the fine in full;
- apply for a payment plan;
- elect to have the matter heard by the court; or
- elect to have the fine internally reviewed.