Hardship

Are you experiencing financial hardship?

The following information may be of assistance:

National Debt HelplineMoneysmartSalvation ArmyBethany

If payment of your account is causing difficulty please contact Council's Revenue Branch on 5559 4800.

An experienced staff member will be able to confidentially discuss and assist with arranging a personalised payment plan.

Free financial counselling assistance can also be obtained by visiting:

Bethany Community Support Warrnambool
Bayside Plaza
Ground Floor
24/36 Fairy Street
Warrnambool Vic 3280
Tel: 1300 510 439

Owner-Occupiers experiencing financial hardship

Council has provisions in place to help owner-occupiers who are experiencing difficulty paying rates.

For the 2021-2022 year Council has introduced a $35 rate rebate for owner-occupiers experiencing genuine financial hardship.

This has been introduced in recognition that the rate increase (an average of $32 per household in Warrnambool) may create a financial burden.

If you are a current holder of a Low Income Health care card click here to apply for the $35 rebate

Please Note: To be eligible for this rebate your must hold a current LOW INCOME Health Care Card identified by the "LI" at the end of the "Card Start Date" as shown in the example below

Low income health care card

Alternatively if you are an owner-occupier and are experiencing genuine financial hardship

Click here to apply for assistance (deferral, arrangement, $35 rebate)

Defer a Rates Payment

Council will consider deferral of rates for property owners experiencing hardship as a result of COVID-19.

Rate deferral applications are considered on a case-by-case basis under Council’s hardship provisions.

Click here to read Council's Debt Management Policy including hardship provisions.

Once an application has been considered Council will advise the applicant of the outcome.

Please complete the form below to apply for a deferral of your Council rates.

Your Details

Property Details

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Defer Other (Debtor) Payments

Council will consider deferral of other (debtor) payments for people experiencing hardship as a result of COVID-19.

If you wish to apply for a deferral of your other (debtor) payments please complete the form below.
Other (debtor) payments deferral applications are considered on a case-by-case basis under Council’s hardship provisions.
Once an application has been considered Council will advise the applicant of the outcome.

Please complete the form below to apply for a deferral of your other (debtor) payments .

Your Details

Debtor Payment Details

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