Are you experiencing financial hardship?
The following information may be of assistance:
If payment of your account is causing difficulty please contact Council's Revenue Branch on 5559 4800.
An experienced staff member will be able to confidentially discuss and assist with arranging a personalised payment plan.
Free financial counselling assistance can also be obtained by visiting:
Meli Warrnambool
Bayside Plaza
Ground Floor
24/36 Fairy Street
Warrnambool Vic 3280
Tel: 1300 510 439
Home owner-occupiers experiencing financial hardship
Council has provisions in place to help owner-occupiers who are experiencing difficulty paying rates.
For the 2024-2025 financial year a $250 Council rate rebate can be applied for by owner-occupiers experiencing genuine financial hardship.
If you are a current holder of a Low Income Health care card click here to apply for the $250 rebate
Please Note: To be eligible for this rebate your must hold a current LOW INCOME Health Care Card identified by the "LI" at the end of the "Card Start Date" as shown in the example below
Alternatively if you are an owner-occupier and are experiencing genuine financial hardship
Click here to apply for assistance (deferral, arrangement, $250 rebate)
Apply to defer other payments
Council will consider deferral of other payments, for services such as home support, for people experiencing hardship.
If you wish to apply for a deferral of your other (debtor) payments please complete the form below.
Other (debtor) payments deferral applications are considered on a case-by-case basis under Council’s hardship provisions.
Once an application has been considered Council will advise the applicant of the outcome.
Please complete the form below to apply for a deferral of your other (debtor) payments.