Are you experiencing financial hardship?

The following information may be of assistance:

National Debt HelplineMoneysmartSalvation ArmyBethany

If payment of your account is causing difficulty please contact Council's Revenue Branch on 5559 4800.

An experienced staff member will be able to confidentially discuss and assist with arranging a personalised payment plan.

Free financial counselling assistance can also be obtained by visiting:

Bethany Community Support Warrnambool
Bayside Plaza
Ground Floor
24/36 Fairy Street
Warrnambool Vic 3280
Tel: 1300 510 439

Owner-Occupiers experiencing financial hardship

Council has provisions in place to help owner-occupiers who are experiencing difficulty paying rates.

For the 2024-2025 financial year a $250 Council rate rebate can be applied for by owner-occupiers experiencing genuine financial hardship.

If you are a current holder of a Low Income Health care card click here to apply for the $250 rebate

Please Note: To be eligible for this rebate your must hold a current LOW INCOME Health Care Card identified by the "LI" at the end of the "Card Start Date" as shown in the example below

Low income health care card

Alternatively if you are an owner-occupier and are experiencing genuine financial hardship

Click here to apply for assistance (deferral, arrangement, $250 rebate)


Defer Other (Debtor) Payments

Council will consider deferral of other (debtor) payments for people experiencing hardship.

If you wish to apply for a deferral of your other (debtor) payments please complete the form below.
Other (debtor) payments deferral applications are considered on a case-by-case basis under Council’s hardship provisions.
Once an application has been considered Council will advise the applicant of the outcome.

Please complete the form below to apply for a deferral of your other (debtor) payments .

Your Details

Debtor Payment Details


Read the Warrnambool City Council privacy Policy here
The information collected on this form is required by Warrnambool City Council. If this information is not collected the application cannot be processed. The applicant may apply to Council for access and/or amendment of the information by contacting Council’s Freedom of Information/Privacy officer on 03 5559 4800 or privacy@warrnambool.vic.gov.au
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