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Are you experiencing financial hardship?

Council has provisions in place to help owner-occupiers who are experiencing difficulty paying rates.

For the 2021-2022 year Council has introduced a $35 rate rebate for those experiencing genuine financial hardship.

This has been introduced in recognition that the rate increase (an average of $32 per household in Warrnambool) may create a financial burden.

If you are a current holder of a
Low Income Health Card Card
click here to apply for the $35 rate rebate

Please Note: To be eligible for this rebate your must hold a current LOW INCOME Health Care Card identified by the "LI" at the end of the "Card Start Date" as shown in the example below


If you are an owner-occupier and are experiencing genuine financial hardship and wish to apply for assistance (deferral, arrangement, $35 rebate)

(Please Note, these forms have been built to work in modern browsers such as Chrome, Firefox or Safari, they may not function correctly in Internet Explorer)

Alternatively, people can also contact Council's Revenue Branch on 5559 4800. 

An experienced staff member will be able to confidentially discuss and assist with arranging a personalised payment plan.

What is financial hardship?

This is a situation in which people are experiencing a lack of financial means, which may be either ongoing or temporary. Some common causes of financial hardship are, but not limited to; loss of employment, family violence or breakdown, illness of the debtor or family member or death.

Council is seeking to assist home owner-occupiers who have a genuine need for financial assistance by offering:

  • $35 rate rebate

Additional financial assistance includes:

  • Deferral of payment
  • Repayment arrangements

The following information may also be of assistance:

Free financial counselling assistance can also be obtained by visiting:

Bethany Community Support Warrnambool
Bayside Plaza
Ground Floor
24/36 Fairy Street
Warrnambool Vic 3280
Tel: 1300 510 439


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