Customer Service

At Warrnambool City Council, we pride ourselves on providing the best possible service to our many customers and stakeholders. In order to keep this commitment, we are continuously assessing and improving our service delivery to ensure we are at the top of our game.

We are guided by our Customer Service Charter and our performance are assessed annually in the Local Government Community Satisfaction Survey.

Council's Civic Centre customer service team, called City Assist, aims to resolve customer enquiries at the initial point of contact. This approach is widely accepted as best practice within the local government sector.

WCC Customer Service Charter