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Surge in satisfaction with Council's performance

News Article Date: 
Thursday, 17 June 2021

Warrnambool City Council has improved across all seven core measures in the annual Local Government Community Satisfaction Survey.

Most Victorian Councils participate in the survey, which is co-ordinated by the Department of Jobs, Precincts and Regions and involves asking residents about their perceptions of how a council is performing.

The index score for overall Council direction shifted dramatically from 32 in 2020 up to 59 this year while the score for overall performance also saw a marked improvement from 42 to 55.

“These are really encouraging results and set a new benchmark for Council,” Warrnambool Mayor Cr Vicki Jellie said.

“The challenge will be to maintain the momentum and we’re determined to meet the expectations of the community.

“That means listening to the feedback we receive. It also means acknowledging that there will be times when the right decisions may not always be the most popular.”

Core measure 

2021

2020

Regional average

State average

Overall performance 

55

42

60

61

Consultation and engagement 

50

42

54

56

Community decisions 

49

42

54

56

Sealed local roads 

59

48

60

57

Waste management 

71

66

69

69

Customer service 

71

63

71

70

Overall council direction 

59

32

54

53

Overall, the survey covered 28 service areas, including the seven core measures and a new measure added to the survey this year, which was value for money.

Council improved its score in 25 of the 27 measures and in the value for money measure scored 54, which was on par with the Victorian average and one point below the regional average.

The table below shows Council’s highest performing service areas.

Service area 

2021

2020

Regional average

Appearance of public areas 

76

71

75

Recreational facilities 

71

65

74

Waste management  

71

66

69

Customer service

71

63

 

Emergency and disaster management  

70

67

72

“There are still areas we can further improve on,” Cr Jellie said.

“We’ll continue to seek feedback from the community on key issues and to advocate passionately on behalf of Warrnambool.”

 

Council’s lowest performing areas are listed in the table below.

Service area 

2021 

2020 

Regional average 

Community decisions 

49 

38 

54 

Consultation and engagement 

50 

42 

54 

Parking facilities 

51 

38 

55 

Informing the community 

52 

45 

59 

Lobbying 

53 

43 

56 

 

“Overall the survey results are a really pleasing outcome and reflect positively on the staff and the performance of a relatively new Council,” Interim Chief Executive Officer Gary Gaffney said.

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