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Botanic gardens bridge

Some positives and some work to do

News Article Date: 
Monday, 11 June 2018

The 2018 Local Government Community Satisfaction Survey revealed Warrnambool’s City Council’s customer service performance again exceeded regional and state averages.

Survey results showed Warrnambool received an index score of 73 compared to the average for regional centres of 72 and the state average of 70.

Council’s overall performance score dipped two points to 57, one point below the regional average of 58.

The community continues to rate highly Council’s performance on emergency and disaster management, appearance of public areas, arts centres and library and elderly support services – all received index scores above 70.

However the survey also showed Council needs to work on parking facilities, community decisions and consultation and engagement – all of which received scores of 50 or lower.

“There are positives in the survey findings but also strong feedback where the community has indicated it wants us to do a better job,” Warrnambool City Council Chief Executive Officer Bruce Anson said.

“Warrnambool is a proud community and with 75 per cent of residents saying they consider the appearance of our public areas to be ‘good’ or ‘very good’ is a tremendous endorsement of the work done by our outdoor work teams.

“This feedback aligns with the high rankings Warrnambool receives in liveability studies.

“But there is room for improvement in other areas.

“We know for example that we need to better communicate changes to car parking arrangements.

“Just 51 per cent of the community said our performance on parking was either ‘average’, ‘good’ or ‘very good’. “

Council’s performance on sealed local roads improved to an index score of 53 while the measure on ‘overall council direction’ slipped to 46, below the regional average of 53.

Each year, Local Government Victoria co-ordinates and auspices the state-wide Local Government Community Satisfaction Survey.

A total of 400 people took part in the survey conducted by independent research company JWS Research.


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