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Keeping your business safe

The advice from the Department of Health and Human Services Coronavirus (COVID-19) website continues to be evolve regularly, and so please monitor their website for updates.

A range of sectors/industries are subject to COVID-19 Restricted Activity Directions, and the following is provided to protect staff and patrons, and to comply with the government’s current restrictions.

COVIDSafe plan

Do you have your COVID Safe plan?

In regional Victoria, a COVIDSafe Plan is mandatory for high-risk industries and advised for all other permitted work. Creating your COVIDSafe Plan is not complicated, but it will protect your staff, customers, and visitors. It also supports you in preparing for a suspected or confirmed case of coronavirus (COVID-19) in your workplace.
For more information please visit the below link, which is updated regularly to provide you with the most up to date information.

Advice on facemasks:

Up to date information on facemasks, including employer obligations and best practices.

Cleaning and disinfecting a business after a COVID-19 case

This is a recently updated DHHS document which provides advice on cleaning and disinfecting for facilities or workplaces after an employee, resident or visitor has been diagnosed with COVID-19. While this advice is primarily for facilities and workplaces, the same principles apply for schools, childcare centres, accommodation facilities, factories and private homes.
A resource within the document of particular use is a demonstration video for the use of PPE if undertaking a COVID-19 deep clean. Although developed for use in education settings, the same principles would apply for any setting where PPE is needed.

Preventing infection in the workplace provides some further information on what to expect and what to implement if a case of COVID-19 is confirmed in your workplace.

South West Healthcare have created this video which provides advice on how to clean and disinfect non-healthcare premises (such as homes, motels and shops) to reduce COVID-19 transmission.


Checking place of residence

What are my responsibilities to ensure I don't serve Melbourne customers in regional Victoria?

Accommodation facilities must use reasonable endeavours to satisfy themselves that their customers do not live in metropolitan Melbourne. This can be confirmed using a driver’s licence or other relevant forms of ID.

New stronger requirements have been introduced to ensure hospitality businesses in regional Victoria refuse seated service or bookings from residents from metropolitan Melbourne.

Melbourne residents cannot travel to regional Victoria without a special exemption.

Melbourne residents travelling to regional Victoria on work permits or for other lawful reasons cannot sit down in a regional pub, cafe, restaurant or other venue.

Businesses must sight a photo ID (such as a driver’s licence or proof of age card containing place of residence) matching the appearance and details of the customer that indicates the address of the customer or visitor is not in metropolitan Melbourne. 

Where a prospective customer or visitor does not have photo ID or their ID does not match their ordinary residence or principal residence — the prospective customer or visitor must sign a written form confirming their primary place of residence is not in metropolitan Melbourne. 

The obligation sits with the patron, however the businesses must demonstrate they have taken reasonable steps to identify the potential patron is not from Melbourne.

Businesses face a potential fine of close to $10,000 if they do not adequately check customers’ identification to ensure they are not from Melbourne.

Businesses will not be fined in situations where they have been misled by an individual who is deliberately ignoring the state’s coronavirus restrictions.

Further to the above here is a sign made available by the Department of Health and Human Services for restaurants and dining-in patrons.

What can we do if challenged by a customer?
Rather than get into a confrontation with a customer, you might say, "I am required to ask you, I am not choosing to do it, I am required to do it under the current COVID-19 government restrictions".

Who will this be enforced?

Directions will continue to be enforced through spot checks by Victoria Police and use of emergency powers by Authorised Officers to ensure compliance with the directions of the Deputy Chief Health Officer.
Industry bodies, Victoria Police, WorkSafe, and Authorised Officers will work together under both the Directions and existing legislative and regulatory frameworks to boost education and remediation, in addition to driving enforcement and compliance with the Directions.

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444. Workers can raise concerns via Worksafe on 03 9641 1555. And employers can talk to their industry regulator or Peak body for specific industry related support.



From 01 June onwards the easing of restrictions will enable a range of sectors/industries to resume and/or expand their scope of business. The following guidelines from Business Victoria website have been developed to assist businesses prepare to safely resume operations in accordance with the easing of restrictions, while also ensuring the public feels confident that their health and safety is being protected:

Hospitality Industry Guidelines for coronavirus (COVID-19). Among the COVID safe requirements, the venue set up is to adhere to the following:

a)    capacity limits of 20 patrons per separate dining space (not including staff). Subject to advice from the Victorian Chief Health Officer, capacity limits will increase to 50 patrons on 22 June, and 100 patrons in the second half of July;

b)    density quotient of 1 patron per 4 m2 of floor space accessible to patrons;

c)    tables to have no more than six patrons and arranged so that patrons from different tables are not closer than 1.5 metres when seated; and,

 d)    encourage all staff and managers to complete the Victorian Government online coronavirus (COVID-19) training, including ensuring at least one staff member at the venue has completed the training.

It is also important for food premise to ensure they are also meeting food safety requirements in accordance with advice from Food Standards Australia.

Page 4 of each guideline lists the actions required to safely re-open your business, which are different for each industry type, however the following are common to all.

  • Provide all staff with a copy of the relevant guidelines.
  • Undertake a deep clean of the premises and implement additional hygiene and cleaning measures and practices.
  • maintain a contact register of all visitors to the venue (first name, telephone number, date and time of visit) including patrons, suppliers, maintenance workers to support contact tracing and store it securely on-site for at least 28 days after the visit.
  • Be ready to work with the Department of Health and Human Services in the event of a case of coronavirus (COVID-19) in an outbreak affecting your business.

For all businesses, Safe Work Australia also has numerous resources to assist complying with WHS laws and to protect staff and patrons, including:


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