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Council response to corona virus

Council response to corona virus

News Article Date: 
Monday, 3 August 2020

To help contain the spread of COVID-19, Warrnambool City Council is encouraging all residents to follow advice from the Department of Health and Human Services (DHHS).

From August 2, 11.59pm, all Victorians will be required to wear a face mask when they leave home.

More detail on the Victorian Government's COVID-19 restrictions is available here.

The Civic Centre remains closed to the public. Please make requests to Council via phone or internet. When making payments, we invite you to make use of online and self-serve transactions. Alternatively, credit card payments can be processed over the phone by calling 5559 4800.

DHHS has a suite of translated resources available for people from culturally and linguistically diverse backgrounds.

SBS provides news and information about COVID-19 (coronavirus) in 63 languages.

Current status of Warrnambool City Council sites and services


Date and time information is current: August 3, 9am.

Information subject to change depending on advice from the Department of Health and Human Services.

Services not listed are operating as normal until further notice.

Please note that when using Council facilities you are required to observe social distancing and from August 2, 11.59pm, you will be required to wear a face mask.


AquaZone will offer outdoor fitness classes from June 1.

Indoor pool, gym and indoor fitness classes reintroduced from June 22.
Access to the classes, gym and pool will be via a booking system to ensure compliance with directions from the Victorian Government COVID-19 restrictions.

Airport  Terminal building reopened with social distancing required.

Archie Graham Community Centre

Closed to the public.

For general enquiries about Council’s Ageing and Disability services including
- My Aged Care
- Regional Assessment Service
- Archie Graham programs and services
Phone: 5559 4920
Email: agccustserv [at] warrnambool [dot] vic [dot] gov [dot] au

Home Support Services will continue to be provided including:
- Meals on Wheels
- Personal Care
- Domestic Assistance
- Respite Care

For enquiries about these services, phone: 5559 4801

Beaches Lady Bay and the Promenade remain open however social distancing regulations apply.
Boat ramps and jetties Re-opened
BMX Track Re-opening
Childcare Still operating. 

Civic Centre

Closed to the public.

Residents can resolve issues via phone or internet.

Tel: 5559 4800.

Email: contact [at] warrnambool [dot] vic [dot] gov [dot] au

Lodge an online request:

Community playgroups/simply singing/ holiday program   Details to be announced in coming days.
Council meetings Council meetings closed to the public but livestreamed via

Early Childhood Services

Kindergartens and childcare centres are open for now.

Childcare services are operating but there will be no excursions.


Welcomes for Deakin University medical and international students cancelled. Tourism industry conference cancelled. TEDxWarrnambool postponed.

Environmental Health Services Still operating.
Family Services Still operating.
Fines and infringements

Those who have been fined or issued with an infringement ticket can apply to defer the payment. Applications are assessed against Council's hardship provisions. Click here to apply.

Flagstaff Hill/ Visitor Information Centre


- Flagstaff Hill day entry to close from August 3;

- Visitor Information Centre to close 5pm August 4;

- Visitor servicing to continue via email and social media.


Gymnastics Centre

Closed to the public.

Immunisation service Still operating.
Kindergartens Open.


Warrnambool Library is currently open with reduced hours and service.
For further information: or 5559 4990

Lighthouse Theatre

All performances have been suspended  in line with the restrictions on mass gatherings.
Patrons should visit the Lighthouse Theatre website for the latest status of all upcoming performances and events. Where possible, events will be rescheduled. In accordance with the Ticketing Code of Practice, refunds will be made where a performance is cancelled.
The Box Office remains closed to in-person transactions, however is available via the phone (5559 4999) during our regular box office hours.

L2P program Reopened.
Maternal Child Health Still operating, but consultations will be conducted over the phone. The Maternal and Child Nurse will call you at the time of your appointment.

Meals on Wheels,

Home and Community Care Services

Domestic assistance - still operating.

Personal care - still operating.

Respite and care support - still operating but without excursions.

Home maintenance - mowing and pruning still operating, limited home modification work (eg building ramps, installing rails).

Meals on wheels - still operating.


Outdoor spaces Dog park, skate park and playgrounds reopening.
Parking Free parking in the city centre until July 18. Time limits still apply. From July 20 there will be free parking in the 2P spaces in the Ozone, Parkers and Cramond and Dickson Carparks until 11am on weekdays. Parking in other locations will revert to whatever the usual arrangements are for that area.

Parks and Gardens

Normal maintenance schedule.

Pet registration Pet owners can apply to defer this payment. Applications are assessed against Council's hardship provisions. Click here to apply.
Rates Ratepayers can apply for rate deferrals. Applications are assessed against Council's hardship provisions. Click here to apply.

Saleyards (SWVLX)

Weekly sales and monthly store sales to continue while adhering to physical distancing and other rules. Please only attend if absolutely necessary and as long as your attendance in not in breach of physical distancing rules or any other advice from the Department of Health and Human Services.

Social support groups

The Archie Graham walking groups will recommence on:
 Monday 22 June 10am from on the deck out the front of the Surf Club
 Tuesday 23 June 4.30pm from out the front of Aquazone
 Friday 26 June 10am from out the front of Northpoint/Centro Shopping Centre
Volunteers will be available fifteen minutes before the walks to meet, greet and ensure group numbers don’t exceed the regulations. Newcomers welcome - please contact Clare Vaughan on 5559 4920 prior to joining the group.

The social cyclists will also resume group rides on Monday 22 June 10am from the bike shed in the Shipwreck Bay Holiday Park. Regular riders including those requiring bike hire are welcome. Please bring your own thermos and mug. Newcomers welcome - please contact Clare Vaughan on 5559 4920 prior to joining the group.

Everyone participating in a Heart Foundation walk and Social Cycling ride must:
 continue social distancing (keeping 1.5m distance from others)
 stay home if unwell (e.g. fever, cough, runny nose, sore throat etc)
 seek testing for any COVID-19 symptoms; report a positive test result 
 practice good hand hygiene and cover coughs and sneezes.

Participants are also encouraged to:

 download the COVIDSAFE app and use it at all times;
 get the annual flu (influenza) vaccination; and
 talk to their doctor about whether re-joining the walks at this stage is appropriate, particularly if participants with chronic health conditions.
All queries are to be directed to Clare Vaughan, on 5559 4920 or cvaughan [at] warrnambool [dot] vic [dot] gov [dot] au

Surfside Holiday Park

Park is open.

Communal facilities including toilets, showers and kitchens reopened on June 22.


All public toilets are being progressively re-opened from May 13.


Vacation Care Vacation Care will proceed at this point from Monday March 30 for parents/guardians working in essential services. Numbers are strictly limited and a modified program will be provided to children to ensure social distancing is maintained as much as practicable. Additional hygiene measures will be in place throughout.

Warrnambool Art Gallery

The Warrnambool Art Gallery reopened on June 9 with hours of 10am to 5pm weekdays, 11am to 3pm Saturdays and  10am to 3pm Sundays.
The WAG is offering a reserved time of 10am-11am on Saturdays for WAG members and people considered vulnerable to COVID-19 infection including the Aboriginal community and people aged over 70 years.

Warrnambool Stadium

No sporting competitions are taking place.

Waste Collection

Operating as normal.

West Warrnambool Neighbourhood House

Closed until further notice.
If you live in the West Warrnambool or Dennington area, West Warrnambool Neighbourhood House is providing an outreach service together with Lifeline and Warrnambool District Foodshare. For items such as food hampers, toiletries, blankets, warm clothes, books, puzzles, games and DVDs contact Jill on 0418 944 276 or jbourke [at] warrnambool [dot] vic [dot] gov [dot] au.

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