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Moving in a positive direction

News Article Date: 
Tuesday, 8 August 2017

Warrnambool City Council has shown marked improvement in overall performance, customer service, lobbying, overall direction and consultation and engagement, according to the annual Local Government Community Satisfaction Survey.

The results of the survey were presented at Monday night’s Council Meeting.

Areas in which Council recorded significantly higher results in 2017 compared to 2016 included: overall performance, Council direction, customer service, consultation and engagement, lobbying, emergency and disaster management, business and community development, traffic management and informing the community.

Council’s top performing service areas were appearance of public areas (74), emergency and disaster management (73) and art centres and libraries (72).

Council scored above the regional centre average in five of the seven core measures: overall performance, community consultation, advocacy, customer service and overall council direction.

Warrnambool Mayor Cr Kylie Gaston said that she was pleased to see Council’s performance in most core measures significantly improve.

“It is great that the community feels we are moving in the right direction,” she said.

“It is very positive to see that Warrnambool has been rated at or above average in most areas, however we still have work to do. 

“We are looking forward to working with the community to improve even more.”

The survey also asked residents which roads within the municipality they were most concerned about.

The roads Warrnambool residents were most concerned about were Raglan Parade (24 per cent of respondents) and Mortlake Road (17 per cent). These are roads controlled and managed by VicRoads.

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