Home & Community Care

Home Care (Domestic Assistance)

Provides basic level support with every day household tasks to individuals and families. Services are designed to promote wellbeing and support people in making informed decisions about their health and independence.

Personal Care

Assistance is available to people who are unable to carry out personal care tasks due to frailty, disability or ill health. Typical tasks undertaken by a trained Personal Care Worker may include supervision or assistance with bathing/showering, dressing/undressing, grooming, toileting and mobility.

Home Maintenance

Assistance is provided to carry out basic gardening tasks and minor household repairs to ensure a safe and secure home environment. Priority is given to people who require this service so they can continue to live independently, who are unable to carry out these tasks themselves and who have no-one to help them.

Meals

Meals on Wheels
A variety of freshly cooked, hot meals are delivered within the boundaries of the City of Warrnambool Monday to Friday every day of the year (including all public holidays). Weekend meals are also delivered chilled on Friday.

A dedicated team of volunteers are registered with the Warrnambool City Council to deliver over 30,000 meals per year. New volunteers are always welcome to deliver meals. If you are interested in volunteering fill out the Volunteers Expression of Interest form.

Centre-Based Meals
Are available on week days at the Archie Graham Community Centre for people to enjoy a nutritious, affordable meal in a social environment. - Click link to Archie Graham Community Centre.

Home Cooking Support
Assistance with planning and preparing meals at home is available for clients eligible for Home Care Services who would like to develop these skills to remain independent at home.

Cooking Sessions
The "Whats on at Archie" program provides learn to cook sessions at the Archie Graham Community Centre throughout the year. Small group session provide opportunity to learn how to cook a variety of food in a fun and social environment. Bookings are essential.

Adult Day Centre

The Adult Day Activity Service provides social and recreational programs to frail aged and people with disabilities and respite for carers. Activities place emphasis on catering to the needs and interests of participants enabling opportunities for independence and enjoyment with the provision of community and centre based activities.

Respite Care

Provide support to carers who require a break from their caring role. Typical tasks undertaken by trained Home Care workers include supervising children or adults in the home or in social or recreational activities in the community.

Who is eligible for these services?

• Older people requiring assistance.
• People with a disability.
• Carers.

How do I access these services?

Contact Council on (03) 5559 4800.
Inquiries and referrals can be received from:

• Family members or friends.
• General practitioners.
• Hospitals or other health services.
• Community agencies.
• Yourself – anyone requiring assistance can phone on their own behalf.

What happens next?

Before services can commence, assessment staff will arrange a home visit to determine your eligibility and the level and nature of your needs. They will identify strengths and work with you to develop a care plan to assist with achieving health and wellbeing goals.

A comprehensive handbook will be provided with all the information about rights and responsibilities, and Council policies, including Privacy, Grievance Procedures and Fees policies.

What is the cost?

Nominal fees are charged for all services. These fees will be discussed with you during your initial assessment.

Contact

Warrnambool City Council
Phone: (03) 5559 4800
Fax: (03) 5559 4900
Email: wbool_city@warrnambool.vic.gov.au

Are interpreting services required?

The Telephone Interpreter Service is available by contacting 13 14 50.